Bug Reporting

If you want to report an issue with the game please first read the following sections to see which type of issue it is. Then send relevant files to mailto:rich@codebyfire.com or post them in the #bug-reporting channel on our Discord Server. Thanks!

Gameplay Bug

If you think something's gone wrong during gameplay then please use the **Report A Bug"** option in the game menu.
Please send the zip file that will be generated in the following location:
%userprofile%\appdata\LocalLow\Codebyfire Ltd\The Colonists\BugReports
(Open Windows Explorer and paste that into the address bar)

Crash Bug

If the game freezes or crashes to desktop unexpectedly please first try checking that your graphics drivers are up to date as well as any Windows Updates.

If the problem persists then please send over any files in the following locations:
%userprofile%\appdata\Local\CrashDumps
%userprofile%\appdata\Local\Temp\Codebyfire Ltd\The Colonists\Crashes
%userprofile%\appdata\LocalLow\Codebyfire Ltd\The Colonists\Crashes

Please also include a dxdiag file (instructions here: [1](https://support.microsoft.com/en-gb/help/4028644/windows-open-and-run-dxdiagexe)

Problem Opening The Game

If the game doesn't open at all, or progress past the loading screen then:

1. First try completely uninstalling and reinstalling the game.
2. If the game is crashing upon opening check whether you have Citrix Workspace installed and uninstall it if so.
3. If you have Comodo installed, check this thread for sandboxing issues: [2](https://steamcommunity.com/discussions/forum/1/617328967248066054/)
4. If the problem persists, please send the output_log.txt file from:
%userprofile%\appdata\LocalLow\Codebyfire Ltd\The Colonists
and any files in the three crash locations above.

Can't Load A Saved Game

Please send the savegame file in question. Files are located here:
%userprofile%\appdata\LocalLow\Codebyfire Ltd\The Colonists\SaveGames

Game Won't Save

Please send the custom_log.txt file located here:
%userprofile%\appdata\LocalLow\Codebyfire Ltd\The Colonists\custom_log.txt